Acceptance of Terms
By using the services of Al Saher Movers, you agree to follow these Terms and Conditions. These terms apply to all customers across Dubai, including residential and commercial clients. If you do not agree with any part of these terms, you should not use our services. We may update or change these terms at any time without prior notice, and it is your responsibility to review this page regularly. These terms form a legal agreement between you and Al Saher Movers.
Scope of Services
Al Saher Movers provides professional moving and relocation services in Dubai, including home moving, office relocation, villa shifting, apartment moving, house shifting, and commercial moving services. All services are delivered based on the agreed scope confirmed during booking. Any additional work requested during the process may be charged separately. Service availability may depend on location, timing, and workload, and minor changes in execution may occur depending on real-time conditions.
Booking and Scheduling
All bookings must be made through our official contact channels. Customers are required to provide accurate and complete details at the time of booking. Once the booking is confirmed, our team is assigned based on availability. Service timing is scheduled according to workload and operational planning. Delays may occur due to traffic, weather conditions, or unexpected circumstances. Customers must ensure that the service location is accessible at the agreed time, and failure to provide access may result in rescheduling or additional charges.
Pricing and Payments
Our pricing is based on several factors such as service type, size of the property, distance between locations, packing requirements, and labor needed. The final price is always confirmed before starting the service. Unless otherwise agreed, payment is collected after completion of the job. Any additional services requested during the move may result in extra charges. Prices may change depending on service conditions or market variations, and late payments may affect future bookings.
Customer Responsibilities
Customers are responsible for providing correct information during booking and ensuring that the service location is safe and accessible. Valuable or fragile items should be secured before the service begins unless full packing service is requested. Customers must also inform the team about any special handling requirements. Basic utilities such as electricity and water should be available if required. Any delays caused by missing information, restricted access, or customer-side issues will not be our responsibility.
Service Limitations
While we always aim to deliver high-quality moving services, certain limitations may apply. We cannot guarantee the removal of permanent stains or existing damage on items. Some items or areas may not be serviceable due to safety or technical reasons. The final result may vary depending on the condition of belongings before service. Pre-existing damage is not covered, and certain specialized work may require additional time or cost.
Cancellation and Rescheduling
Customers must inform us in advance for any cancellation or rescheduling requests. We try to remain flexible, but changes depend on availability. Emergency cancellations may be handled on a case-by-case basis. Repeated cancellations may affect future booking priority. We also reserve the right to cancel services in special situations, and any applicable charges will be clearly communicated.
Liability and Damages
We take full care while handling customer belongings during the service. However, any damage must be reported immediately after service completion. Late claims may not be accepted. Our liability is limited strictly to the service provided. We are not responsible for indirect or consequential losses, and we are not liable for any pre-existing damage or issues present before the service.
Data Usage and Privacy
We respect your privacy and only collect necessary information required for booking, communication, and service delivery. All customer data is kept secure and is not shared with third parties without consent. Customers are responsible for providing accurate and updated information. We may contact you for service updates, confirmations, or feedback. Your privacy is always handled with care and responsibility.
Final Agreement
By using Al Saher Movers services, you confirm that you have read, understood, and agreed to all the terms mentioned on this page. These terms are designed to ensure clear communication, smooth service delivery, and fairness for both customers and our company.
Contact Information
If you have any questions regarding these Terms and Conditions, you can contact us anytime. You can reach us at +971 55 689 1195 or email us at info.alsahermovers@gmail.com. Our office is located in Dubai, United Arab Emirates.